Repair Request

Request a Repair

Please request a repair using the form below and one of our Team members will get back to you as quickly as possible.

Frequently Asked Questions

Do Kate & Kole pieces come with a warranty?

All Kate & Kole pieces are covered under warranty.
How long is the warranty?

We have a three-month manufacturing warranty period. If anything happens during this period due to a manufacturing fault, your piece will be covered under our warranty.
Can you repair my piece outside of the warranty period?

We most certainly can, there is a small fee involved. This fee covers the repair, a cleaning of your piece and return express postage when your piece is complete.
My chain has broken, what can I do?

We can definitely help you with this, get in contact with us and we will help you through the process.